If an item is faulty, defective or damaged, or if you receive the wrong item, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You will also need the receipt or proof of purchase.

To start a return, you can reach us using our contact form. Please note that returns will need to be sent to the following address:

Ueberschwarz Pty Ltd
Suite 233
585 Little Collins Street
Melbourne VIC 3000
Australia

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question using our contact form.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is faulty, defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped within or into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we have approved your return, please let us know using our contact form.